Return Policy

AM I ABLE TO RETURN ITEMS?

Yes, of course you can return an item*. We want to ensure that you as our customers are fully satisfied and happy with anything you purchase from us and the experience you have with us. However, if you are not happy with the purchase/s there is a procedure that we need to undertake to ensure the return process runs as efficiently as possible here at OTSNEAKERZ. 

We are happy to offer refunds as long as the item is returned in the condition it was sent in with all tags still attached. We will offer a full refund including postage (ONLY) if the item purchased is faulty or not as described, but under no other circumstances will this be the case, your orders are processed by myself (the company owner) to ensure that there is no mix-up in your items with other orders. Returns will only be accepted 14 days after the delivery date which is determined via signature upon delivery. We will not be held accountable for any item damage after being worn or washed. *We cannot offer exchanges or refunds on Pre-Loved items. Please refer to FAQ's in our Pre-Loved section for further information.  

WHAT IS THE PROCESS FOR RETURNING AN ITEM?

If you do decide to return an item, you must ensure that it is sent with the all the original tags, packaging. The postage is at the buyers expense and should be sent with 'Recorded Delivery' to ensure that no problems occur and the tracking of the product can be used in the case of it being lost. The purchase must be returned without any damage to the product, which can consist of smoke smell, pet hair etc. Failure to comply with these instructions and the return cannot be processed. 

 

RETURNS FROM OUTSIDE OF THE UK

Non UK customers are unable to return goods due to import duties, if you received the wrong item or the goods are faulty then returns from outside of the UK must be invoiced as "RETURNED GOODS - OF NO COMMERCIAL VALUE" to stop them being held at customs. Any charges related to customs are payable by the customer and not by us.